Managing your Subscriptions
Do you offer subscriptions?
Yes. You can customize your own refill and subscription by visiting our build-a-box page https://getrockwell.com/pages/build-a-box
Add a product to a subscription
Once logged in, select the Subscriptions tab, then click Add Product. This will open a pop-up where you can search, view, and select additional products to add to your upcoming deliveries. You may also choose the frequency and first shipment date.
Update shipping address
Once logged in, click on Subscriptions and click Edit to the right of the address. This only affects the shipping/delivery address, this does not update billing information related to the method of payment. You will be taken to a page where you can ...
Skip a delivery
Once logged in, click on Delivery Schedule on the left to see all upcoming deliveries for your subscriptions. To skip a delivery, you can click Skip next to the delivery you would like to skip. Similarly, to unskip a delivery, you would ...
Update billing information
In the Billing Information tab you'll find the current method of payment along with the current billing address. However, this is not the same as the shipping address. You would edit the address in this section if your billing address has changed or ...
Cancel a subscription
In order to cancel your subscription, you will first need to log in to your account. Within the Subscriptions tab, click the Cancel link next to the subscription order you would like to cancel. On the following page, you will be prompted to enter a ...
Log in to customer account
You can access your Customer Portal through your Shopify account login. If you have not registered an account, you will need to create an account using the same email address used at checkout. Once your account is registered, you can login and access ...