Tracking link does not work
Once an order has been shipped, you'll receive a shipping confirmation email that includes a tracking link for your order.
Please allow up to 24 hours after shipping for the link to populate and start displaying tracking details.
If for whatever reason the tracking link is broken, please contact us at email@example.com
Can I get a tracking link for my order?
Once an order is shipped out, you will receive an email containing a tracking link. If you didn't receive a tracking link, please make sure to check your spam folder, or otherwise contact us at firstname.lastname@example.org
Log in to customer account
You can access your Customer Portal through your Shopify account login. If you have not registered an account, you will need to create an account using the same email address used at checkout. Once your account is registered, you can login and access ...
Which shave setting should I use?
We always recommend using the beginner shave settings (R1-R3) when starting out. This is the mildest setting and is perfect for all areas of your body. You can always work your way up to find the perfect shave setting for your skin and hair type.
Cancel a subscription
In order to cancel your subscription, you will first need to log in to your account. Within the Subscriptions tab, click the Cancel link next to the subscription order you would like to cancel. On the following page, you will be prompted to enter a ...
How to use a Rockwell Razor
1. Choose your setting The number you see displayed on the bottom of your assembled razor is the size you're shaving with! R1 is our mildest setting and makes it impossible to cut yourself - we suggest starting there. Later, you can adjust the razor ...