I received a razor with a defect - help!
If for whatever reason your razor arrives with either a cosmetic or functional defect, please contact us immediately so that we can make things right.
Please submit a ticket below including a photo of the problem and your order number so our team can best assess the next course of action.
I dropped and broke my razor - help!
If you have damaged your razor in any way, whether it is from a fall or neglect please contact firstname.lastname@example.org so we can help you find a solution. When replacement parts are required, we will happily cover the cost of the item though we ask ...
Caring for your Rockwell Razor?
Caring for your Rockwell Razor is easy! Generally speaking, not much special care is required other than rinsing your razor out with water to clean out any gunk. To clean the razor, we recommend using a simple dish soap solution to give it a deeper ...
How to use a Rockwell Razor
1. Choose your setting The number you see displayed on the bottom of your assembled razor is the size you're shaving with! R1 is our mildest setting and makes it impossible to cut yourself - we suggest starting there. Later, you can adjust the razor ...
What is the warranty?
We offer free replacements, free returns and a 100% quality guarantee up to 60 days after purchasing the razor to customers who purchased their product(s) directly from getrockwell.com, getrockwell.ca or our Amazon Store. After this point, we're ...
Am I able to buy replacement parts for my razor?
Yes! All replacement parts can be found here – https://getrockwell.com/collections/replacement-parts.