Is it too late to adjust my order?
If you need to make any adjustments to an existing order, please email us at email@example.com
as soon as possible.
Order adjustment / address changes
If you made an error entering your shipping details at checkout, please email us at firstname.lastname@example.org so that we can make the change for you before the item ships out. Once your package has been shipped, we are unable to make any changes to ...
How do I adjust the shave settings?
With the Rockwell 6S and 6C, the plates are what determine the shave setting. The number on the plate at the bottom of your razor is the shave setting you are using. For the Model T, choose your preferred setting and simply adjust the setting using ...
Can I get a tracking link for my order?
Once an order is shipped out, you will receive an email containing a tracking link. If you didn't receive a tracking link, please make sure to check your spam folder, or otherwise contact us at email@example.com
Ordering from Canada
If you're placing an order from Canada, please shop from our Canadian site getrockwell.ca This will ensure your order dispatches from our Canadian warehouse and will be delivered to you sooner than from our USA warehouse.
Tracking link does not work
Once an order has been shipped, you'll receive a shipping confirmation email that includes a tracking link for your order. Please allow up to 24 hours after shipping for the link to populate and start displaying tracking details. If for whatever ...