Order adjustment / address changes
If you made an error entering your shipping details at checkout, please email us at email@example.com
so that we can make the change for you before the item ships out.
Once your package has been shipped, we are unable to make any changes to your order.
Update shipping address
Once logged in, click on Subscriptions and click Edit to the right of the address. This only affects the shipping/delivery address, this does not update billing information related to the method of payment. You will be taken to a page where you can ...
Is it too late to adjust my order?
If you need to make any adjustments to an existing order, please email us at firstname.lastname@example.org as soon as possible.
Can I get a tracking link for my order?
Once an order is shipped out, you will receive an email containing a tracking link. If you didn't receive a tracking link, please make sure to check your spam folder, or otherwise contact us at email@example.com
Ordering from Canada
If you're placing an order from Canada, please shop from our Canadian site getrockwell.ca This will ensure your order dispatches from our Canadian warehouse and will be delivered to you sooner than from our USA warehouse.
Log in to customer account
You can access your Customer Portal through your Shopify account login. If you have not registered an account, you will need to create an account using the same email address used at checkout. Once your account is registered, you can login and access ...