Shipping with USA and Canada:
Shipping is free for all orders to USA and Canada over $45.
Orders under $45 to the USA are charged a flat-rate of $7.
Orders under $45 to Canada are charged a flat-rate of $10.
As of August 3, 2022, we have updated our international shipping service. All international orders (outside USA and Canada) will be shipped by DHL Express** and shipping rates will be calculated in real-time at checkout. Due to the rising cost of freight, we are no longer able to offer free shipping for international orders. We apologize for this inconvenience.
**All orders placed on the website qualify for our Lifetime Guarantee policy. Replacement orders placed under this policy will be shipped using an Economy Service, and not DHL Express.
*Please note that orders outside of the USA may be subject to additional customs / VAT fees. Import duties, VAT, and brokerage fees are not included in the product price or shipping and handling cost. These charges are the buyer’s responsibility as we are only charging the transportation fee for your order. Check with your country’s customs office to determine if there might be additional import costs.
Update shipping address
Once logged in, click on Subscriptions and click Edit to the right of the address. This only affects the shipping/delivery address, this does not update billing information related to the method of payment. You will be taken to a page where you can ...
I dropped and broke my razor - help!
If you have damaged your razor in any way, whether it is from a fall or neglect please contact firstname.lastname@example.org so we can help you find a solution. When replacement parts are required, we will happily cover the cost of the item though we ask ...
What is the warranty?
We offer free replacements, free returns and a 100% quality guarantee up to 60 days after purchasing the razor to customers who purchased their product(s) directly from getrockwell.com, getrockwell.ca or our Amazon Store. After this point, we're ...
What is your return policy?
We accept returns for a full refund within 60 days of the date you received your products. We'll even provide a free pre-paid return label. To initiate a return, please submit a ticket below and include your Order #, as well as the products you'd ...
Tracking link does not work
Once an order has been shipped, you'll receive a shipping confirmation email that includes a tracking link for your order. Please allow up to 24 hours after shipping for the link to populate and start displaying tracking details. If for whatever ...