Can I get a tracking link for my order?
Once an order is shipped out, you will receive an email containing a tracking link.
If you didn't receive a tracking link, please make sure to check your spam folder, or otherwise contact us at email@example.com
Tracking link does not work
Once an order has been shipped, you'll receive a shipping confirmation email that includes a tracking link for your order. Please allow up to 24 hours after shipping for the link to populate and start displaying tracking details. If for whatever ...
Order adjustment / address changes
If you made an error entering your shipping details at checkout, please email us at firstname.lastname@example.org so that we can make the change for you before the item ships out. Once your package has been shipped, we are unable to make any changes to ...
Is it too late to adjust my order?
If you need to make any adjustments to an existing order, please email us at email@example.com as soon as possible.
Log in to customer account
You can access your Customer Portal through your Shopify account login. If you have not registered an account, you will need to create an account using the same email address used at checkout. Once your account is registered, you can login and access ...
Cancel a subscription
In order to cancel your subscription, you will first need to log in to your account. Within the Subscriptions tab, click the Cancel link next to the subscription order you would like to cancel. On the following page, you will be prompted to enter a ...